Cancellation Policy
As our tours are arranged privately and involve close coordination with local farmers and small producers, cancellation fees apply once payment has been received.
Standard Cancellation Policy:
- More than 30 days before the tour date: No cancellation fee
- 30 to 14 days before the tour date: 10% cancellation fee
- 14 to 2 days before the tour date: 20% cancellation fee
- 1 day before the tour or on the tour date: 100% cancellation fee
High Season Policy:
Due to high demand during the following periods, a 100% cancellation fee applies after payment confirmation:
- Spring High Season: March 10 – April 30
- Autumn High Season: October 1 – November 30
Additional Terms:
- No refunds will be issued for late arrivals, no-shows, or same-day cancellations.
- Date changes may be considered up to 5 days before the tour, subject to availability and approval.
We appreciate your understanding — your booking directly supports local tea farmers and helps preserve Wazuka’s 800-year matcha heritage.